Frequently Asked Question
Frequently Asked QuestionWhat do I need to use your transcription service?
Can you accommodate my office report format?
How soon can I get back my transcribed records (turnaround time)?
How do I pay for your transcription service?
What is a 65-character line?
Why do you use a 65-character line?
Do you charge for standard text?
Do you customize reports to client formats?
How do you assure quality?
How can I contact you in case of any problem?
How can I begin my free trial?
What do I need to use your transcription service?All you need to use our transcription service is a computer and an internet connection. You can record your dictation on our toll-free telephone system OR you can use your personal digital recorder.
Can you accommodate my office report format?Yes. We customize reports to client’s current formats. Sign up for our one week free transcription service trial to have your report formats sent to us.
How soon can I get back my transcribed records (turnaround time)?Receive transcribed reports back to your PC using our simple yet safe to use 128-bit SSL secure web-based platform. Normal delivery time for sending completed reports back to our U.S. clients is one business day.
How do I pay for your transcription service?We send monthly invoices. We have an account with Silicon Valley Bank, CA. You can mail your checks to the bank.
What is a 65-character line?All our rates are based on a standard line definition of 65 characters including spaces. Only spaces between words are counted. Empty lines, tabs, headers, footers, standard templates, and hard enters are not counted. We use the standard word count utility of MS Word © to calculate characters and spaces. For additional information, we can provide our daily 65-character line count figure for you during your free trial.
Why do you use a 65-character line?The 65-character line is standardized for variations in font types and sizes, page margins, and page sizes. In this way the same count always applies to different formats.
Do you charge for standard text?No. We charge for the text we type in. Any standard text which is already there in the template (a normal exam, for example) is not charged. We can provide you with your daily 65-character line count figure during your free trial.
Do you customize reports to client’s formats?Yes. To send us your current report formats, sign up for a free trial.
How do you assure quality?Qualified medical doctors with extensive health care and transcription experience serve as our Accuracy Managers (AM). Our carefully screened and experienced medical transcriptionists are fully equipped with state of the art support software (such as the Stedman Medical Dictionary, American Heritage book, and the Quicklook Drug Reference, et al.) so they are able to consistently produce the desired accuracy and speed. Our unique Quality Audit process continuously challenges and improves our operational systems in order to achieve optimum efficiency.
The corporate culture at CareServicesTech provides a uniquely high-spirited, friendly, and creative environment for our team of medical professionals. This enables us to attract and retain the best human resources in the industry.
How can I contact you in case of any problem?Write to firstname.lastname@example.org
How can I begin my free trial?Click here to start your transcription service free trial.